Case Manager Church Engagement Classification: Exempt & Shelter Coordination – FIA

Summary of the Role:

The role of the FIA Case Manager is to provide outreach, case coordination, assessment,
referral, supportive counsel, and assist in transportation of clients for placement into the FIA


Essential Duties and Responsibilities: 

  • Actively recruit churches in Broward County to work with HOPE South’s Florida Faith in Action program and create collaborative working relationships with the ministries.  
  • Work collaboratively with the homeless Coordinated Assessment System providers, community outreach teams, and the Program Director to determine the individuals/families who are in greatest need of shelter. 
  • Provide screening, when applicable for individuals/families calling for assistance, including an intake/assessment of the client’s needs, create a case plan for referral and placement for that client. 
  • Develop and implement a short-term case plan with each client to ensure that adequate services are received to aid client in attaining FIA crisis housing or emergency shelter. Each case plan must include measurable goals, objectives, and progress notes.
  • Provide daily status checks of clients residing in FIA crisis housing. 
  • Provide support, encouragement, and accountability to the client in their daily activities to fulfill their case plans. 
  • Collect and document all required client and program data for Homeless Management Information System (HMIS), grantor reports, etc. 
  • Ensure the confidentiality of all client information. 
  • Oversee and administer the day-to-day management of all clients, ensuring compliance with all federal, state, and local regulations and guidelines. 
  • Provide field-based aftercare case management as well as maintain office presence and attend meetings with staff colleagues and collaborative partners as needed. 
  • Ensure that services rendered are in a manner consistent with HSF’s Mission, Principles, and Core Values. 
  • Attend trainings and workshops to promote professional growth.


Education and Experience:  

  • BA degree 
  • In psychology, social services, human services, social work, and/or related field.
  • Case Management experience.
  • One to two years’ experience preferred in social/human services, including:
  1.  Managing a caseload of approximately 15 – 20 clients each week.
  2. Collecting and documenting all required client and program data for the Homeless Management Information System (HMIS) and          grantor required reports, etc.
  3. Writing case notes, completing reports, and preparing for audits.


Additional Requirements:

  • Valid Florida Driver’s License and car insurance. 
  • Independent travel in the field.
  • Successful completion of a Level 2 background check and drug test.


Supervisory Responsibilities:

  • The position has no supervisory responsibilities. 


Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions of the job.  



The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

HOPE South Florida, Inc. (HSF) has the right to revise this job description at any time. This job description is not a contract for employment. Either you or HSF may terminate employment for any reason in accordance HSF’s Personnel Policies. 


The Salary range for this position is:

$40,000 to 42,000 yearly. Negotiable and commensurate with experience



  • Health, Dental, Vision & Life insurances.
  • Employee Assistance Program.
  • Retirement plan 403b (with HSF providing a 2% match).
  • Paid Time Off (Vacation, holidays, wellness, personal/sick time).
  • Professional development assistance.



  • Knowledge of external requirements that impact the residents such as U.S. Dept of Housing & Urban Development (HUD), Emergency Shelter, Ministries, Department of Health, Department of Children and Families, and Broward County Public Schools, etc.
  • Knowledge of crisis management, relapse prevention strategies, life-skills, related to household stability, employability, and workplace expectations. 
  • Ability to establish and maintain effective working relationship with the public, landlords, provider agencies, governmental organizations, and members of diverse cultural backgrounds. 
  • Excellent communication skills including interpersonal skills with the ability to communicate clearly and interact well in person, through email, over the phone, and Zoom meetings. 
  • Demonstrate high standards of personal performance in terms of accuracy, attention to detail, and thoroughness.  
  • High level of organizational skill, attention to detail, and the ability to manage and prioritize projects at one time.
  • Ability to establish goals and objectives, and to implement an appropriate plan of action for each client. 
  • Ability to establish priorities, meet deadlines, develop, and manage clients’ care plans, and other work assignments. 
  • Ability to problem solve in a proactive, creative manner, using sound judgement based on information.
  • Ability to work both independently and as a team player forming positive, collaborative relationships with members of HOPE South Florida. 
  • Exhibit sound judgement in handling confidential information. 
  • Bilingual in Spanish and/or Creole preferred. 
  • Strong computer skills, proficiency in MS Office (Word, Excel, PowerPoint, Teams, Outlook, and Zoom and/or other related video conferencing. 
  • Ability to work from home and the office during COVID-19 and the pandemic as needed after successfully completing the 90-day introductory period.


The process: To apply for this position please submit your resume and cover letter to: 

Tania Taveras – Human Resources Manager 

1100 N. Andrews Avenue, Fort Lauderdale, FL 33311 




HOPE South Florida is an Equal Opportunity Employer and a Drug Free Workplace.

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