Case Manager DV/FSO

Summary of the Role:

This is a highly professional position representing HOPE South Florida, Inc. (HSF). The position provides direct case management and housing placement services to clients who participate in Domestic Violence (DV) / Family Street Outreach (FSO) programs. Works directly with DV/FSO homeless participants and develops, arranges and coordinates case plans towards the goal of obtaining and maintaining shelter and permanent housing, employment income and other benefits and services. Responsible for caseload of diverse DV and families/individuals having experienced homelessness in a manner consistent with HSF’s mission and vision and in partnership with collaborative partner agencies.

Meet families / individuals where they live on the streets to engage and remove barriers to re-housing and support positive cognitive and behavioral change. Identify barriers to re-housing and develop prevention and intervention strategies in order to lessen the likelihood of the family/individual returning to homelessness. Ensure the families’ understanding of financial planning, goal setting, public transportation, parenting, other life skills and ability to work within the community to develop natural supports. 

Other duties include screening and assessing families for program eligibility and needs, referring to community-based resources as necessary, developing case plan recommendations, work with community based and faith-based volunteers, acting as a family’s advocate, and writing multiple reports. Housing stability services to be provided include tenant counseling, assisting individuals and households to understand leases, securing utilities, making moving arrangements, and mediation and outreach to property owners related to locating or retaining housing.


Essential Duties and Responsibilities: 

  • Ability to establish and maintain effective working relationships with the general public, provider agencies, governmental organizations, employers, elected and appointed officials, and members of diverse cultural backgrounds.
  • Ability to establish goals and objectives, and to implement an appropriate plan of action.
  • Ability to establish priorities, meet deadlines, and develop and manage residents’ care plans and other work assignments.
  • Ability to form positive, collaborative relationships with members of HSF collaborative team.
  • Ability to problem solve in a proactive, creative manner, using sound judgment based on factual and clinical knowledge.
  • Ability to effectively negotiate with internal and external service providers. 
  • Knowledge of external requirements that impact the residents, such as the U.S. Dept. of Housing & Urban Development (HUD), Department of Health, Department of Children and Families, and Broward County Public Schools, etc.
  • Ability to serve as an effective liaison between landlords, employers, clients and agencies to assist clients to maintain housing stability and successful employment. 
  • Knowledge of relapse prevention strategies, life-skills related to household stability, employability and workplace expectations.
  • Ability to maintain confidentiality of records and information.
  • Conduct initial interview/intake and client housing barriers and other assessments. 
  • Gather and document all necessary information for program eligibility and case plans. 
  • Ensure maintenance of resident confidentiality. 
  • Collect and document all required client and program data for Homeless Management Information System (HMIS), grantor required reports, etc.
  • Develop and implement case plan with each resident to ensure that adequate services are received to aid resident in attaining and maintaining housing stability. 
  • Each case plan must include measurable goals and objectives and progress notes.
  • Ensure that services rendered are in a culturally competent manner according to HSF’s Mission, Principles, and Core Values.
  • Guide and advocate for the clients in planning goals and setting attainable objectives consistent with deliverables and outcomes of the program.
  • Provide support, encouragement, and accountability to the resident in their daily activities so they fulfill their case plans and maintain successful employment.
  • Oversee and administer the day-to-day case management of all clients; ensuring compliance with all federal, state, regional, and local regulations and guidelines.
  • Provide field-based aftercare case management as well as maintain office presence and attend meetings with staff colleagues and collaborative partners as needed.
  • Attend trainings and workshops to promote professional growth.
  • Additional tasks as determined by the Restorative Housing Administrator, executive staff and needs of the organization. 
  • Ensure that services rendered are in a manner consistent with HSF’s Mission, Principles, and Core Values.  


Education and Experience:  

  • Graduation from an accredited college or university with a bachelor’s degree in psychology, human or social services, social work, or related field.  
  • Two years’ experience in the homeless/ social services field. Any equivalent combination of education and experience
  • Minimum of two years of experience in the homeless/social services field, with emphasis on case management and housing placement experience
  • Knowledge of homeless housing resources and community services.
  • Knowledge of case management and housing placement methods, procedures, and documentation.
  • Proficient use of computers, basic office software and any other database software(s) used to track service delivery 
  • Fluent in both oral and written English. Bilingual in Spanish and/or Creole preferred
  • Ability to work with clients from diverse cultural, ethnic, religious, and socio-economic backgrounds.
  • Access to transportation on a regular basis to attend off-site meetings and to visit program sites


Additional Requirements:

  • Possession of a valid Florida Driver’s License and car insurance.  
  • Independent travel in the field.
  • Successful completion of a Level 2 background check and drug test.  


Supervisory Responsibilities:

  • The position has no supervisory responsibilities. 


Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions of the job.  



The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.  Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

HOPE South Florida, Inc. (HSF) has the right to revise this job description at any time.  This job description is not a contract for employment.  Either you or HSF may terminate employment for any reason in accordance HSF’s Personnel Policies.  


The Salary range for this position is: $40,000 to 45,000 yearly. Negotiable and commensurate with experience 



  • Full-time: 40 hours per week. 
  • Health insurance 
  • Dental insurance 
  • Vision insurance 
  • Life Insurance 
  • Retirement plan 403b (with HSF providing a 2% match) 
  • Paid time off (Vacation, holidays, personal/sick time) 
  • Ability for single coverage of health and dental insurance. 
  • Waiting period may apply 


The process: 

To apply for this position please submit your resume and cover letter. 

A level 2 background check and drug screen will be conducted once an offer of employment has been extended. Employment is contingent upon the results of these screenings. 


HOPE South Florida is an Equal Opportunity Employer and a Drug Free Workplace.

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