Case Manager

Summary of the Role:  

The position provides direct case management and housing placement services to clients who participate in Rapid Re-Housing (RRH) programs. Work directly with homeless program participants and develop, arrange, and coordinate case plans toward the goal of obtaining and maintaining permanent housing, employment income, other benefits, and services. 


Essential Duties and Responsibilities:  

  • Provide direct case management and housing placement services to an average of fifteen (15) clients who participate in the RRH program. 
  • Conduct initial interview/assessments/intake with individuals/families in their home or the office and identify client housing barriers.
  • Gather and document all necessary information for program eligibility and case plans. 
  • Develop and implement a case plan with each client to ensure that adequate services are received to aid client in attaining and maintaining housing stability. Each case plan must include measurable goals, objectives, and progress notes. 
  • Provide support, encouragement, and accountability to the client in their daily activities to fulfill their case plans and maintain successful employment. 
  • Collect and document all required client and program data for Homeless Management Information System (HMIS), grantor reports, etc. 
  • Ensure the confidentiality of all client information. 
  • Oversee and administer the day-to-day management of all clients, ensuring compliance with all federal, state, and local regulations and guidelines. 
  • Provide field-based aftercare case management as well as maintain office presence and attend meetings with staff colleagues and collaborative partners as needed. 
  • Ensure that services rendered are in a manner consistent with HSF’s Mission, Principles, and Core Values. 
  • Attend trainings and workshops to promote professional growth. 


Education and Experience:  

  • Graduation from an accredited college or university with a bachelor’s degree in psychology, human or social services, social work, or a related field. 
  • One year of experience in the homeless/social services field, with an emphasis on housing placement experience preferred. 


Additional Requirements:

  • Possession of a valid Florida Driver’s License and car insurance. 
  • Independent travel in the field.
  • Successful completion of a Level 2 background check and drug test. 


Supervisory Responsibilities:

  • The position has no supervisory responsibilities. 



  • Knowledge of homeless housing resources and community services. 
  • Knowledge of housing placement and case management methods, procedures, and documentation. 
  • Knowledge of external requirements that impact the residents such as U.S. Dept of Housing & Urban Development (HUD), Department of Health, Department of Children and Families, and Broward County Public Schools, etc.
  • Knowledge of relapse prevention strategies, life-skills, related to household stability, employability, and workplace expectations. 
  • Ability to establish and maintain effective working relationship with the public, landlords, provider agencies, governmental organizations, and members of diverse cultural backgrounds. 
  • Excellent communication skills including interpersonal skills with the ability to communicate clearly and interact well in person, through email, over the phone, and Zoom meetings. 
  • Demonstrate high standards of personal performance in terms of accuracy, attention to detail, and thoroughness.   
  • High level of organizational skill, attention to detail, and the ability to manage and prioritize projects at one time.  
  • Ability to establish goals and objectives, and to implement an appropriate plan of action for each client. 
  • Ability to establish priorities, meet deadlines, develop, and manage clients’ care plans, and other work assignments. 
  • Ability to problem solve in a proactive, creative manner, using sound judgement based on information. 
  • Ability to work both independently and as a team player forming positive, collaborative relationships with members of HOPE South Florida. 
  • Exhibit sound judgement in handling confidential information. 
  • Bilingual in Spanish and/or Creole preferred. 
  • Strong computer skills, proficiency in MS Office (Word, Excel, PowerPoint, Teams, Outlook, and Zoom and/or other related video conferencing. 
  • Ability to work from home and the office during COVID-19 and the pandemic as needed. 


Work environment: 

The work environment includes working in both an office setting and out in the field. The work environment has private offices and workspaces with a regular noise level of employees working on computers, utilizing basic office equipment, printers, fax, telephones, and talking on the phone, and interacting with one another individually and in meetings. 

Working in the field involves driving in Broward County, encountering traffic, noise level of busy streets, car horns, encountering inclement weather conditions, meeting with landlords, program participants, and other members of the community. 


Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions of the job.

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