Chief Executive Officer (CEO)

Purpose:

HOPE South Florida is a vibrant, mid-sized community leader in providing homeless services in Broward County, FL. The Chief Executive Officer is charged with the overall responsibility for the operation of all programs and professional services provided to clients and their families. This includes oversight of the organization’s development, programs, administration, and fiscal health of the organization. 

Summary of the Role:  

The Chief Executive Officer (CEO) is responsible for developing and administering all program activities for HOPE South Florida in accordance with the organization’s Bylaws and consistent with the general policies formulated by the Board of Directors. The CEO is to provide information to and collaborate with the Board of Directors to help keep them alert to changing community needs and to modifying programs and policies accordingly. The CEO shall also execute the organization’s programs in such a way as to ensure maximum benefits to clients, the community, and to oversee the ministry’s resources, staff and volunteers to ensure all processes and practices comply with regulatory and legal requirements. Including, but not limited to creating a well-defined delegation of responsibilities in general areas and specific assignments. Furthermore, the CEO shall be responsible for the overall direction, leadership, coordination of the ministry and such other duties as may be prescribed by the Board of Directors from time to time.

The CEO will provide oversight and direct supervision of designated church liaison staff, or act in that capacity, to assure a robust and active relationship between HOPE South Florida, as a faith-based organization (FBO) with the churches in Broward County and beyond.

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Essential Duties and Responsibilities:  

Within the limitations of the organization’s programs, policies and procedures and budget, the CEO is accountable to the Board of Directors and is responsible for and has authority to perform the administrative duties listed:

  • Develop and maintain acceptable standards of professional practice in the organization.
  • Establish quantitative and qualitative metrics, guidelines, and standards by which HSF’s efficiency and effectiveness can be evaluated; identify opportunities for improvement.
  • Ensure continual compliance with all regulatory and federal agencies.
  • Ensure safety regulations are followed and create a culture of safety.
  • Project a positive image of the organization to employees, donors, Board of Directors, customers and community.
  • Keep informed of developments and trends in the HSF’s operation; to be alerted to changing community needs; to provide periodic review, evaluation and modification of the program to meet community needs.
  • Provide appropriate opportunities for engagement by the Board of Directors and other volunteer services and activities. 
  • Act as an ex-officio member of the Board of Directors, keeping the Board informed of on-going operations so that the Board has adequate information for its policy-making responsibility. 
  • A strong writer with the ability to create authentic, engaging content for a variety of mediums and who has worked in a non-for-profit organization. Establish and grow communications leadership, social media presence, engagement, and social thought leadership through internal and external communications. 
  • Develop, coach and mentor direct reports with a strong emphasis on continual improvement, skill development, high quality work, teamwork, and active engagement in all HR practices.
  • Provide opportunities for management and staff participation in the formulation of organizational policies and procedures including personnel practices. 
  • Plan, direct, control, implement evaluate, monitor, and forecast budgets and operational costs in each managed department to achieve financial objectives and strategic plan goals. Maintain a required system for proper accounting of funds and to administer the HSF’s programs within its budgetary provisions.
  • Provide oversight and direct supervision to the Chief Operating Officer, Director of Finance, Executive Assistant, Assistant Vice President of Shared Meals, Mobile Showers and Community and Church Engagement, Human Resources Manager and all program staff of HSF.   
  • Work, in conjunction with the Board of Directors towards increasing the organization’s donor base through major gifts, endowments, special events and grants.
  • Advance organizational stability and performance through collaboration, office culture, work/life balance, change and risk management.
  • Oversee, in conjunction with the Chief Operating Officer, all program services to ensure client satisfaction.
  • Provide for interpretation and publicity to increase community understanding of HOPE South Florida and those forces which strengthen or weaken family life. 
  • Encourage citizen’s participation in the broad aspects of homelessness and participate in developing and coordinating sound prevention and intervention programs and services in the community.
  • Participate in local, regional, and national committees of relevance to the broad concern of homelessness, and local funding groups to support HSF’s Vision and to be alert to sources of supplemental funding for the agency.
  • Maintain appropriate channels of communication and delegation of authority to the Management team and other key staff. 
  • Execute on HSF’ plan for broad dynamic social media coverage, ensuring that HSF’s mission effectively employs a range of social media tools: Twitter, Facebook, LinkedIn, Instagram, and targeted email. Maintain a professional web presence, including content, and donation mechanisms.
  • Create and develop new HSF donations opportunities for long-term, strategic, mutually beneficial partnerships. An expansion of our donor base and an efficient platform for ongoing donations. 
  • There is the expectation that the CEO will have a plan for training and professional development in areas appropriate to the needs of HSF.

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Education and Experience: 

The Chief Executive Officer (CEO) will be a seasoned/experienced professional that possess a high work ethic in leadership, fundraising, grant writing and administration, finance, fiscal planning and forecasting, budget planning, implementation and oversight and strategic thinking. They will have a passion for HSF’s mission.

Education

  • Master’s degree from an accredited university in Social Work, Non-for-Profit-Management, Business Administration, or a PhD in other fields of applied human behavior. 

Experience

  • 10+ years of relevant experience as a senior executive, with a minimum of five years leading a Non-for-Profit and/or appropriate administrative experience.
  • Experience of managing continuous improvement and implementing changes to meet the needs of a growing not-for-profit.
  • Demonstrated ability to lead and manage teams.
  • Exceptional interpersonal and communication skills with the ability to inspire others.
  • High level of proficiency with MS Office, social media and other relevant software tools.

Cultural Sensitivity Statement

Work with multi-cultural individuals and groups in achieving HOPE South Florida’s mission, goals and objectives, and be sensitive to each individual and groups cultural and socioeconomic characteristics. HSF provides both services and equal employment opportunities to all clients, employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, religion, age, disability, pregnancy, gender identity, results of genetic testing, service in the military or any other characteristic protected by law “Protected Characteristics.”

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Additional Requirements:

  • Possession of a valid Florida Driver’s License, with an acceptable driving record, and car insurance.
  • Successful completion of a Level 2 background check and drug test.

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Benefits: 

  • Health, Dental, Vision & Life insurances.
  • Employee Assistance Program.
  • Retirement plan 403b (with HSF providing a 2% match).
  • Paid Time Off (Vacation, holidays, wellness, personal/sick time).
  • Professional development assistance.

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Disclaimer: 

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

HOPE South Florida, Inc. (HSF) has the right to revise this job description at any time. This job description is not a contract for employment. Either you or HSF may terminate employment for any reason in accordance HSF’s Personnel Policies. 

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HOPE South Florida is an Equal Opportunity Employer and a Drug Free Workplace. 

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