Outreach Worker Domestic Violence/Family Street Outreach

Summary of the Role:

HOPE South Florida, Inc. (HSF) has an exciting NEW opportunity for an Outreach
Worker to be a part of a new program and services awarded to HSF to provide outreach, case
management and housing placement services to victims of domestic violence and unsheltered
homeless families . The role of the Outreach Worker is to provide outreach, case coordination,
assessment, referral, supportive counsel, and transportation of clients for placement into DV
shelters, homeless shelters and housing programs as well as assisting with managing a
homeless family waitlist.

The position involves working collaboratively with the homeless coordinated entry &
assessment system, community outreach teams, community and faith-based organizations, and
mainstream homeless service providers to assess and place victims of domestic violence (DV)
and homeless families and individuals into the Faith In Action
(FIA) Safe Houses program as well as into mainstream DV shelters, homeless shelters, and

Essential Duties and Responsibilities:

  • Provide outreach services to unsheltered homeless families and victims of domestic
  • Work collaboratively with Broward County Homeless Helpline to receive referrals.
  • Conduct homeless verification assessments (VI-FSPDAT) and intake assessments with
    families in the office to identify immediate client needs and barriers.
  • Develop and implement individualized service plans with each family to ensure that
    adequate services are received to aid clients in attaining and maintaining families’ goals.
    Each case plan must include measurable goals, objectives, and progress notes.
  • Collaborate with community supports, resources, and crisis management and linkage/
    referrals to local resources in Broward County.
  • Provide service coordination with other Hope South Florida programs, community
    partners, including community shelters, housing, meals, showers, etc.
  • Assist with managing a homeless family Waitlist.
  • Collect and document all required client and program data for Homeless Management
    Information System (HMIS), SAMIS, grantor reports, etc.
  • Oversee and administer the day-to-day management of all clients, ensuring compliance
    with all federal, state, and local regulations and guidelines.
  • Ensure the confidentiality of all client information.
  • Maintain office presence and attend meetings with staff colleagues and collaborative
    partners as needs. Assist in Family Day Center as needed.
  • Ensure that services rendered are in a manner consistent with HSF’s Mission,
  • Principles, and Core Values.
  • This job profile is not meant to be all inclusive of the responsibilities of this position; you may perform other duties as assigned or required.


Education and Experience:

  • High school diploma or equivalent with 5 or more years of experience in social services
    is required.
  • Bachelor’s degree from an accredited college or university in social services or related
    field is preferable.
  • Three years’ experience in the homeless/social services field. Any equivalent
    combination of education and experience will be considered.


Additional Requirements:

  • Possession of a valid Florida Driver’s License and car insurance.
  • Independent travel in the field.

Successful completion of a Level 2 background check and drug test.

Supervisory Responsibilities:

The position has no supervisory responsibilities.


  • Knowledge of homeless resources and community services.
  • Knowledge of housing placement methods, procedures, and documentation.
  • Work collaboratively with the homeless Coordinated Entry & Assessment CEA) System
    to receive referrals and assist with managing a Waitlist.
  • Build relationships with clients living on the street or who are homeless or fleeing
    domestic violence, identify and address their immediate needs (e.g., crisis intervention,
    food, clean clothing, hygiene kits, blankets, someone to listen) and provide information
    about and linkage to long-term support such as DV services, shelter, counseling, drug
    and alcohol detoxification and rehabilitation, care/case management, and where
    applicable, family reunification services.
  • Provide screening, when applicable, for those families calling for assistance, including
    an Intake and Assessment of the client’s needs, evaluation of that assessment, and,
    working with the Case Manager, Outreach Director, and staff, for referral and placement
    for that client.
  • Assist with coordination of the care plan of DV/Outreach clients assigned to your care.
  • Provide transportation for DV/FSO clients shelter and “safe houses,” transport clients to
    appropriate mainstream providers for services.
  • Provide outreach and other services at varying times depending upon client and
    program needs.
  • Assist Director in answering incoming client calls compassionately and completing
    assessments on those DV and homeless persons seeking housing, shelter, or other
    types of assistance.
  • Maintain professional client files, including the following documents: o Assessment
  • Forms o Case plan documentation.
  • Enter all client services dates into the Broward County Homeless Management. Information System (HMIS – “Service Point”), SAMIS or confidential DV records.
  • Ensure that services rendered are in a manner consistent with HSF’s mission, principles, and core values.
  • Attend trainings and workshops to promote professional growth.
  • Excellent communication skills including interpersonal skills with the ability to communicate clearly and interact well in person, through email, over the phone, and Zoom meetings.
  • Demonstrate high standards of personal performance in terms of accuracy, attention to detail, and thoroughness.
  • High level of organizational skill, attention to detail, and the ability to manage and prioritize projects at one time.
  • Ability to establish goals and objectives, and to implement an appropriate plan of action for each client.
  • Ability to establish priorities, meet deadlines, develop, and manage clients’ care plans, and other work assignments.
  • Ability to problem solve in a proactive, creative manner, using sound judgement based on information.
  • Ability to work both independently and as a team player forming positive, collaborative relationships with members of HOPE South Florida.
  • Exhibit sound judgement in handling confidential information.
  • Bilingual in Spanish and/or Creole preferred.
  • Strong computer skills, proficiency in MS Office (Word, Excel, PowerPoint, Teams, Outlook, and Zoom and/or other related video conferencing.

Work environment:

The work environment includes working in both an office setting and out in the field. The work
environment has private offices and workspaces with a regular noise level of employees
working on computers, utilizing basic office equipment, printers, fax, telephones, and talking on
the phone, and interacting with one another individually and in meetings.
Physical demands:

While performing this job, one is required to use hands and fingers for computer and telephone,
talk and hear, as well as stand, walk, drive and travel. Lifting between 5 – 15 pounds is
Reasonable accommodations may be made to enable individuals with disabilities to perform
essential functions of the job.
What we offer:

HOPE South Florida provides a competitive salary, generous employer paid health, welfare, and
retirement benefits along with generous time off including vacation time, personal/sick, and
holiday pay.

The Hourly range for this position is: $18.27 – $19.23 per hour
The process:

To apply for this position please submit your resume and cover letter.
A level 2 background check and drug screen will be conducted once an offer of employment has
been extended. Employment is contingent upon the results of these screenings.
HOPE South Florida is an Equal Opportunity Employer and a Drug Free Workplace.

Job Type: Full-time

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Employee Assistance Program
  • Life insurance
  • Paid time off
  • Retirement Plan



  • Monday to Friday

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